Victoria's Secret & PINK
118 W 125th St, New York, NY 10027
Our take
EditorialVictoria's Secret & PINK at 118 W 125th Street is the chain's Harlem location, on the busy 125th retail corridor between Lenox and Adam Clayton Powell, walkable from the 2/3 at Lenox or the A/B/C/D at St. Nicholas. The store is beautifully merchandised, multiple customers describe the layout, lighting, and fragrance display as standout, and one floor associate gets a long, specific thank-you for resolving a register issue with patience. The hard things to know about: a security guard has been described as overbearing toward customers in detailed reviews, at least one customer reported being accused of theft by a manager (and the officers responding apologized), and several reviewers in Spanish described difficulty getting promotional items the store was advertising. Customer service quality varies sharply by shift. The 5th Ave flagship is more reliable if you have a choice.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 860 reviews- Beautifully merchandised store, multiple customers describe the design and layout as a standout
- One floor associate is named in a detailed thank-you for resolving a register issue with patience
- Fragrance and body-mist displays particularly well-stocked
- Returns processed efficiently when handled at the right register
- Security-guard behavior has been described as overbearing in multiple detailed reviews
- One customer reported being accused of theft by a manager; the responding officers apologized
- Multiple Spanish-language reviews describe difficulty getting advertised promotional items from cashiers
- Close-time enforcement reportedly turns customers away well before posted hours
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