Journelle
125 Mercer St, New York, NY 10012
Our take
EditorialJournelle's Mercer Street store is the chain's downtown SoHo boutique. An associate draws praise for warm, alteration-friendly fitting that brings customers back, but the return and service complaints are heavy. A longtime customer reports an unprofessional measurement visit that left her doubting she would return, an online buyer says she followed the return rules but never got a refund, another was blamed for a carrier-lost parcel during Covid with no refund or credit on a $100-plus order, and the in-store policy reportedly bars returns or exchanges on tried-on items, unusually strict for lingerie. A fit for SoHo shoppers who can absorb the strict return posture, and be clear that tried-on items are non-returnable before you buy.
Store description
Cozy, modern lingerie shop offering high-end bras, loungewear, shapewear & everyday undergarments.
What customers say
Summarized from 48 reviews- A named associate called out for warm, alteration-friendly fitting service that brings customers back
- Another associate (a young blonde) earns positive shoutouts for fiancée-gift consultations
- High-end brand selection with quality construction per most satisfied buyers
- Fitting room experience reportedly comfortable when paired with the right associate
- Luxury SoHo location convenient for downtown Manhattan
- A longtime loyal customer reports a measurement visit on May 20th went unprofessionally enough that she's reconsidering returning
- An online buyer reports following return guidelines closely but never receiving a refund
- A separate customer reports being blamed for a shipping-service-lost parcel during COVID with no refund or credit offered for $100+
- In-store return policy reportedly prohibits returns or exchanges on tried-on items, particularly inflexible for lingerie
- A bilingual customer reports a recent associate refused an exchange on hygiene grounds without offering alternatives
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