Victoria's Secret & PINK
19501 Biscayne Blvd SPACE 1699, Aventura, FL 33180
Our take
EditorialVictoria's Secret & PINK at Aventura Mall just finished a full renovation, and the bones are great, beautiful store, full assortment, the chain's signature bra-fitting attention. The trouble is consistency. Across nearly 1,700 reviews you'll find associates and the store manager getting effusive thanks for thoughtful one-on-one fittings, and right alongside them, multiple detailed accounts of customers being accused of theft at checkout, partners banned from changing rooms in unusual ways, and advertised promotions reneged on at the register. It reads like a high-traffic mall location with a wide quality range between shifts. Worth going if you can pick your hour; less reliable if you're driving from far and need a quick in-and-out. The renovated space, full bilingual coverage, and Aventura Mall's parking infrastructure are real pluses.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 1679 reviews- Newly renovated store, beautiful space, easy to navigate
- Full bilingual (English/Spanish) staff and signage
- When you draw the right associate, the fitting experience is consistently praised as exceptional
- Aventura Mall parking + food + adjacency to other shopping make a long visit easy
- Deep PINK collegiate assortment in addition to core lingerie
- Service consistency is the biggest issue, multiple detailed reports of staff making customers feel watched, accused, or judged
- Advertised app-download / free-panty / coupon promos have been refused at the register multiple times
- Changing-room companion policies have been enforced in confusing and inconsistent ways
- Fitting-room waits can stretch long with little staff coverage in peak hours
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