Victoria's Secret & PINK
7535 N Kendall Dr SPACE 2210A, Miami, FL 33156
Our take
EditorialVictoria's Secret & PINK at Dadeland Mall on Kendall Drive is the worst-reviewed VS location in our Miami coverage despite a 4.5 star average, and it's worth understanding why before you go. The 5-star reviews are sincere, the day manager gets named as having rescued multiple visits, and the assortment is the chain standard, but the 1-star reviews tell a darker pattern: multiple detailed accounts of customers being followed around (one customer recognized the same associate from a different department flagging the same behavior), one customer reporting a male associate flirting during a fitting, one report of staff laughing about a customer's nationality at checkout, and repeated complaints about associates declining to honor advertised coupons. The Dadeland Mall location is convenient if you're already in the south-Miami shopping corridor, but Bayside or Aventura are more reliable bets if you have a choice.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 1165 reviews- Day manager is named multiple times for rescuing customer experiences
- Full chain assortment including the newest PINK collegiate styles
- Dadeland Mall location works as part of a longer south-Miami shopping trip
- Multilingual staff serving the diverse Kendall corridor
- Multiple recent accounts of customers being followed and made to feel watched while shopping (race-coded in the customers' own words)
- One detailed account of a male associate making flirtatious comments during a bra fitting
- Multiple reports of staff openly mocking customers (overheard at checkout)
- Recurring problem with associates not knowing or refusing to honor advertised promotions
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