Victoria's Secret & PINK
11401 Pines Blvd Suite 260, Pembroke Pines, FL 33026
Our take
EditorialVictoria's Secret & PINK at Pembroke Lakes Mall in Pembroke Pines is one of the weaker locations in our Miami / Broward coverage despite the 4.3 average, the negative reviews are detailed, recent, and consistent: customers report being rolled their eyes at, mocked among coworkers, redirected between three associates without help, and managers who decline to resolve over-charge disputes on the spot. The bright spots are real but isolated: one fitting associate gets a heartfelt callout from a customer who described her as 'my absolute Queen,' and the assortment is the chain standard. The Pembroke Lakes Mall infrastructure (parking, food, adjacent retail) is the main reason to stop here rather than driving up to Aventura. Worth knowing what you're walking into.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 939 reviews- One named fitting associate gets a heartfelt long callout for patience and product knowledge
- Full chain assortment with the chain's Christmas and Black Friday cadence
- Pembroke Lakes Mall infrastructure (parking, food, adjacent retail) supports a longer trip
- Fragrance and body-mist promos consistently land good deals
- Multiple detailed recent accounts of customers being rolled eyes at, mocked among coworkers, or actively avoided when asking for help
- Management on bad days has refused to resolve receipt-supported over-charge disputes on the spot
- Waits at the fitting room and register often stretch 20+ minutes
- Stock skews extreme, XS and XXL in plentiful supply, S/M/L often gone in popular styles
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