Victoria's Secret & PINK
1675 W 49th St SPACE 1208, Hialeah, FL 33012
Our take
EditorialVictoria's Secret & PINK at Westland Mall in Hialeah is the chain's full-PINK-format companion to the smaller VS-only location nearby on W 49th St, slightly larger floor, full chain assortment, multiple register stations. The recurring complaint pattern is significant: customers report being pressured to register for store accounts or coupons before being checked out, and at least one detailed account from an English-only customer described being spoken to in Spanish exclusively with no accommodation. Counter-charges and item-substitution errors at the register show up multiple times. One associate gets specific praise for patient, multi-special walkthroughs. Smaller bright spots than at the W 49th VS, but the floor space is more workable.
Store description
Victoria's Secret & PINK are a global destination for all things lingerie, beauty, and beyond. Visit us in-store to shop for the best bras, panties, and perfume. Our stores offer personalized fittings, exclusive in-store promotions, and the latest collections.
What customers say
Summarized from 657 reviews- Larger floor footprint than the W 49th St VS-only location nearby
- Full PINK collegiate assortment available alongside core lingerie
- One specific floor associate gets a long thank-you for patient multi-special walkthroughs
- Mall location with extensive parking + adjacent retail
- Customers report being pressured to register for store accounts before checkout
- One detailed account from an English-only customer of being addressed only in Spanish with no accommodation
- Multiple counter-charge errors and item-substitution errors at the register
- Store opens late vs. posted hours (10:02 visit when posted hours say 10)
- General floor team has been described as actively trying to avoid sales
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