Victoria's Secret & PINK
401 SW 145th Terrace, Pembroke Pines, FL 33027
Our take
EditorialVictoria's Secret & PINK at Shops at Pembroke Gardens is the chain's second Pembroke Pines location, open-air mall in west Broward County. The recent reviews skew positive: the store manager and the floor team get specific named callouts for product knowledge and patience, the Spanish-language reviews are warm, and a one-time supervisor went out of her way to honor a slightly past-window return that came from a different location. The pain points: one detailed account from a customer who described being skipped over by an older Hispanic associate in favor of someone else and read it as racial profiling, one detailed account from a customer whose new cashier left every security sensor on a multi-item purchase, and a couple of fragrance gift-card mishandlings at the register. Genuinely better than the Pembroke Lakes Mall VS up the road.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 559 reviews- Store manager named for cross-store returns flexibility (honored a slightly past-window return from another location)
- Floor team gets specific multi-name callouts in both English and Spanish reviews
- Supervisor on duty has stepped in personally to coach younger cashiers through new policies
- Open-air mall location works for a longer Broward shopping trip
- Fragrance and panty multi-buy promos consistently land good deals
- One detailed account from a customer who described being skipped over by an older associate in favor of another customer and read it as racial profiling
- One new cashier reportedly left every security sensor on a multi-item purchase
- Gift cards with applied discounts have been refused by at least one cashier
- Beach/swimsuit selection has been noted as thin given the South Florida location
- Floor team variability, multiple reports of one specific associate being dismissive about stock requests
The themes above are summarized from public customer reviews published on third-party platforms (including Google Maps). They represent the opinions of those reviewers, not the opinions or positions of Sex Shop Maps. Names and specific experiences described are reproduced from public reviews. If you are referenced in any content on this page and would like it removed, see our removals process.