Victoria's Secret & PINK
8888 SW 136th St SPACE 325, Miami, FL 33176
Our take
EditorialVictoria's Secret & PINK at The Falls in south Miami sits in the open-air mall just south of Pinecrest, full chain assortment, multiple cashier stations, and a floor team that consistently gets named in Spanish-language reviews for warm, attentive, multi-product walkthroughs. The customer service here is the bright spot, multiple recent reviewers describe being greeted at the door, walked through current promotions without pressure, and helped with bra-fitting on returning post-pregnancy visits. The complaints are more isolated: one customer described loud music and a chaotic floor during a fragrance-reseller queue, one cashier-conversation-over-customer incident, and one detailed pattern complaint about being ignored when shopping with family. Generally a positive South Miami stop.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 529 reviews- Floor team gets named in Spanish-language reviews for warm, attentive multi-product walkthroughs
- Returning post-pregnancy customers describe feeling welcomed and properly re-fitted
- The store manager is specifically called out for actively engaging customers as they enter
- Multiple cashier stations open during peak hours
- The Falls open-air mall location works for a longer south-Miami shopping trip
- One customer described loud music and a chaotic floor during a fragrance-reseller queue
- One detailed account of cashier conversation taking priority over the customer at the register
- One family-shopping group reported feeling ignored across multiple staff interactions
- Reseller-quantity buying creates predictable queue overload
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