Victoria's Secret
701 S Miami Ave #331, Miami, FL 33130
Our take
EditorialVictoria's Secret at Brickell City Centre is the chain's downtown-Miami / Brickell location, small-format mall store with a quick-trip-friendly footprint. The fitting team and a specific cashier get specific gratitude for fast, attentive sizing (one customer notes the sales lead approached within seconds of entry), and the multilingual register team has Spanish-language reviewers praising warmth. The negatives skew toward register friction: at least one detailed complaint about a cashier withholding the promotional tote bag because the customer didn't leave a tip (no tipping is expected at VS, this is unique to that interaction), and a separate $10 overcharge that took an hour of phone calls to resolve. Quality complaints on recent lingerie purchases (stitching coming loose) echo the broader chain pattern.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 758 reviews- Sales lead approaches customers within seconds, multiple specific callouts
- Cashier team gets repeat Spanish-language praise for warmth and product knowledge
- Fitting team named for helpful service
- Brickell City Centre location is a clean quick-trip stop near a lot of downtown lunch / shopping options
- Full range of sizes per the chain's standard at this location
- One detailed complaint about a cashier withholding a promotional tote bag in retaliation for no tip
- A $10 overcharge dispute took an hour of customer-service calls to resolve
- Floor stock is thinner than the Sawgrass Mills location, multiple reviewers compare unfavorably
- Recent lingerie purchases have shown stitching issues, broader VS quality concern
- Returns to a gift-giver (which makes returns visible) have been reported as awkwardly handled
The themes above are summarized from public customer reviews published on third-party platforms (including Google Maps). They represent the opinions of those reviewers, not the opinions or positions of Sex Shop Maps. Names and specific experiences described are reproduced from public reviews. If you are referenced in any content on this page and would like it removed, see our removals process.