Victoria's Secret
360 San Lorenzo Ave Space 2210, Coral Gables, FL 33146
Our take
EditorialVictoria's Secret at the Shops at Merrick Park in Coral Gables is, frankly, the worst-reviewed VS in our Miami coverage despite the 4.4 average, and the pattern is unusually specific: a single male manager is named in dozens of recent negative reviews for shouting at customers in front of other shoppers, refusing to honor exchanges, accusing customers of making fraudulent multi-card purchases, surveillance-style 'watching the cards' during legitimate reseller transactions, and at least one customer reported him saying 'this is my store and I sell to who I want.' The hourly female associates get warm praise (one customer specifically thanked an associate named Carla and credited a female manager as 'amazing'), but the lead male manager's behavior is the dominant story across the recent reviews. If you're shopping in Coral Gables, the Brickell or Bayside locations offer the same chain assortment with markedly less risk.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 297 reviews- Female associates and at least one female manager get warm praise for in-store help
- One floor associate specifically called out for full store-section mastery and welcoming service
- Merrick Park location is a clean upscale outdoor shopping destination
- Full chain assortment per the chain standard
- Dozens of recent negative reviews specifically naming a male manager for shouting at customers in front of other shoppers
- The same manager has reportedly refused exchanges, accused customers of fraudulent multi-card purchases, and conducted card-watching surveillance during legitimate transactions
- One customer reported the manager telling her 'this is my store and I sell to who I want'
- Store has reportedly opened 30 minutes late vs. posted website hours with no notification
- Return refused on a properly-priced gift item with the original receipt
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