Victoria's Secret
11401 NW 12th St SPACE 450, Miami, FL 33172
Our take
EditorialThis Victoria's Secret is the Dolphin Mall location west of Miami proper. The recent reviews show a sharp split: a long list of floor associates and fitting-room staff are named glowingly across bilingual English-Spanish reviews, multiple repeat customers specifically cite Lilian-named-associates, a young cashier known for walking shoppers through credit-card and app sign-up, and a fitting-room team that one shopper said handled the only correct bra fit she'd had at a Victoria's Secret. But the friction wall is dense: a customer who bought 15 panties under a promo went home with only 14 in the bag despite asking the cashier to confirm; another customer was refused a return well within the 30-day window with the manager equally unable to help; and at least one shopper reported all purchases reeking of food when she opened the bag at home. Best for Spanish-speaking Dolphin-Mall shoppers, with the caveat to count items at the register and inspect bags before leaving.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 118 reviews- Multiple floor and fitting-room associates named glowingly across bilingual reviews
- A specific cashier specifically called out for walking shoppers through credit-card and app sign-up
- Fitting-room team described as the only one that delivered a correct fit at the chain
- Floor staff handled urgent bra exchanges for special-occasion outfits quickly
- Reviewers consistently note bilingual English-Spanish service across the team
- A customer who bought 15 panties went home with only 14, despite asking the cashier to confirm before leaving
- A return well within the 30-day window was refused, with the manager unable or unwilling to help
- A shopper reported all purchases reeking of food when she opened the bag at home
- Inventory thin in some sizes, wife had to order multiple items online because only large and XL were on the floor
- A fitting reportedly resulted in two wrong-size bras
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