Soma
331 SW 145th Terrace, Pembroke Pines, FL 33027
Our take
EditorialSoma Pembroke Pines is the chain's southwest Broward location. Recent reviews lean on a named associate for helpful, sale-finding service, with multi-generational fittings (grandmothers, granddaughters) handled patiently. The friction worth knowing: a longtime Soma customer reports the in-store service dropped noticeably after associates were taken off commission (the customer specifically noticed the change in attentiveness during a recent visit and confirmed it with staff); a separate phone-based customer service interaction was reportedly long-wait, rude, and condescending with no resolution offered; and the Cool Nights pajama line reportedly stretches out and looks horrible after machine washing per multiple customers. Best for Pembroke Pines-area shoppers wanting in-store bra fittings, and for any customer service issue, expect to escalate.
Store description
Visit our boutique for a free and effortless Expert Bra Fitting anytime with sizes 32A-44G. Offering the warmest personal service and an intimate environment. Bras as comfortable as they are beautiful. We are your bra fit authority.
What customers say
Summarized from 65 reviews- A named associate is called out for sale-finding service and patient help with first-time customers
- Multi-generational fittings (grandmothers, granddaughters) handled patiently and respectfully
- Well-folded and wrapped purchases make the in-store experience feel special
- Reviewers consistently praise the invisible-back bras
- In-store service described as excellent even when phone service falls short
- A longtime customer reports the in-store service dropped noticeably after associates were taken off commission
- A phone-based customer service interaction was reportedly long-wait, rude, and condescending with no resolution offered
- The Cool Nights pajama line reportedly stretches out and looks horrible after machine washing
- Color inventory reportedly thin per a recent grandmother-granddaughter visit
The themes above are summarized from public customer reviews published on third-party platforms (including Google Maps). They represent the opinions of those reviewers, not the opinions or positions of Sex Shop Maps. Names and specific experiences described are reproduced from public reviews. If you are referenced in any content on this page and would like it removed, see our removals process.