Soma
331 SW 145th Terrace, Pembroke Pines, FL 33027
Our take
EditorialSoma Pembroke Pines is the chain's southwest Broward location. Recent reviews lean on a named associate for helpful, sale-finding service, with multi-generational fittings of grandmothers and granddaughters handled patiently, and reviewers praise the invisible-back bras and the care taken folding and wrapping purchases. The cautions: a longtime customer reports in-store service dropped noticeably after associates were taken off commission, a phone customer-service interaction was long-wait, rude, and condescending with no resolution, and the Cool Nights pajama line reportedly stretches out and looks poor after machine washing. A fit for Pembroke Pines shoppers wanting in-store bra fittings, prepared to escalate any phone-service issue.
Store description
Visit our boutique for a free and effortless Expert Bra Fitting anytime with sizes 32A-44G. Offering the warmest personal service and an intimate environment. Bras as comfortable as they are beautiful. We are your bra fit authority.
What customers say
Summarized from 65 reviews- A named associate is called out for sale-finding service and patient help with first-time customers
- Multi-generational fittings (grandmothers, granddaughters) handled patiently and respectfully
- Well-folded and wrapped purchases make the in-store experience feel special
- Reviewers consistently praise the invisible-back bras
- In-store service described as excellent even when phone service falls short
- A longtime customer reports the in-store service dropped noticeably after associates were taken off commission
- A phone-based customer service interaction was reportedly long-wait, rude, and condescending with no resolution offered
- The Cool Nights pajama line reportedly stretches out and looks horrible after machine washing
- Color inventory reportedly thin per a recent grandmother-granddaughter visit
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