Victoria's Secret & PINK

This Victoria's Secret and PINK sits on North Scottsdale Road near Kierland, a chain lingerie store carrying housebrand bras, beauty, and loungewear. The bright spots are its well-stocked annual sale and one or two associates singled out for patient, knowledgeable fittings. The broader pattern, though, is service complaints: several shoppers describe being ignored on the floor, and multiple customers, including Black shoppers, reported feeling overlooked or unwelcome while others were greeted. Others cite a phone rep who would not check stock, confusion over an in-store promo the staff could not apply, and the store closing before its posted hours. Product quality is not the issue, attentiveness is. A fit for shoppers who arrive knowing their size and item, ideally during a sale, rather than counting on floor help.