DOXXES - North Freeway / FM1960
16855 North Fwy, Houston, TX 77090
Our take
EditorialDOXXES North Freeway/FM1960 is the chain's lowest-rated Houston location (3.7 stars) and the recent reviews document a denser cluster of service complaints than even the Westheimer store. Three distinct friction patterns repeat: a specific female associate (described as having dirty blonde hair) is named in multiple reviews for closing early and turning away customers during posted hours, with one shopper turned away at 9:06pm when the posted close is midnight; a separate manager-level associate is named for threatening to call the police on a customer who pulled into the empty parking lot to take a phone call; and Uber-arriving customers are reportedly refused service ('we don't sell to people who take Ubers') with multiple shoppers describing the door-policy as racially motivated. A 30-minute shopping time limit is verbally enforced. Best avoided entirely, the chain's other Houston locations are stronger choices.
Store description
DOXXES is here to enhance the personal and partnered sexual experiences of our customers & transcend traditional barriers by enlightening our customers with knowledge, empowering them with quality products and providing them access to both expert guidance and a supportive community. DOXXES has 9 physical stores in Houston, Texas. These stores help bring the fantasies of our customers by providing high quality products which are highly suggested by experts and therapists. Led by a woman board-certified Sexologist & Medical Doctor along with a team of experts, the DOXXES vision is to create an “ecosystem” of access, community, expertise, knowledge, and products.
What customers say
Summarized from 126 reviews- A few specific associates earn glowing customer-service reviews when on shift
- DOXXES chain has 9 Houston locations, better alternates are easy to reach
- Selection broader than predecessor (Katz) per one repeat customer
- A specific female associate (described as having dirty blonde hair) is named in multiple reviews for closing early and turning away customers during posted hours
- A separate manager-level associate is named for threatening to call the police on a customer who pulled into the empty parking lot to take a phone call
- Uber-arriving customers reportedly refused service, multiple shoppers describe the door-policy as racially motivated
- A 30-minute shopping time limit is verbally enforced even on quiet days
- A drunk-seeming associate reportedly screamed at a truck-driver shopper without a car for trying to enter
- Multiple overcharging incidents reported across recent reviews
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