Castle Megastore - Phoenix/Tempe

Castle Megastore on East Washington Street between downtown Phoenix and Tempe is one of the chain's largest floors, stocking his-and-hers lingerie, a deep toy range, bondage gear, and sex furniture. Reviewers describe knowledgeable, low-pressure staff, with a sales manager and several associates praised for thorough guidance and good suggestions, and many call the prices fair for the selection. The cautions center on returns and entry: the store does not refund opened items on personal preference, which frustrated one longtime customer after an expensive purchase, and another shopper felt insulted by how an ID check was handled at the door. On selection and floor help the reviews are strongly positive. A fit for shoppers wanting a big, browsable selection with attentive help, who are comfortable with a firm no-refund policy on opened products.