Fascinations

Fascinations on North Scottsdale Road in Scottsdale is a branch of the chain with one of the highest ratings in the group, and the reviews explain why. First-time and nervous shoppers repeatedly describe walking in anxious and leaving at ease, crediting an assistant manager and floor associates who greet warmly, listen, and guide without judgment or pressure. Staff earn praise for product knowledge (down to which lube a toy needs), for confirming online-order items are clean and sealed, and in one case for handling a customer's cancer-related needs with real compassion. The one caution is minor: a shopper found a clerk unusually insistent about how to refer to a product line. A fit for Scottsdale shoppers, including first-timers, wanting patient, nonjudgmental help finding lingerie or toys.