Victoria's Secret & PINK
20131 US-59 SPACE 1040, Humble, TX 77338
Our take
EditorialVictoria's Secret & PINK at Deerbrook Mall in Humble is the chain's northeast Houston location, easy from Kingwood, Atascocita, and the Eastex Freeway corridor. The bright spots in recent reviews are specific: a fitting associate praised for a post-partum bra fitting, and a friendly floor associate who walked a lost customer to the right section with an uplifting attitude. The negatives are heavier and consistent: long checkout lines with only one register open while staff are visible elsewhere, an associate at the fitting room described as slow and disengaged, repeated reports of staff on phones rather than helping customers, and at least one detailed account from a customer who felt they were treated differently than other shoppers based on race. Sunday and holiday-weekend visits are described as the worst-staffed. Plan around it.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 917 reviews- A fitting associate gets specific praise for a patient post-partum bra fitting
- A helpful floor associate is named for walking lost customers to the right section
- The perfume and lotion assortment lands consistent praise on its own
- Full chain assortment with the regular Christmas + Black Friday sale cadence
- Long checkout lines with only one register open while floor staff are visible elsewhere
- Fitting-room attendance described as slow and disengaged across multiple visits
- Multiple reports of staff on phones rather than helping customers on the floor
- One detailed account from a customer who felt treated differently than other shoppers based on race
- Panty quality has been called out, multiple reports of holes after a wash or two on the 5-for-$30 packs
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