Soma
700 Baybrook Mall Suite C - 111, Friendswood, TX 77546
Our take
EditorialSoma Baybrook, the chain's location in Friendswood, gets genuinely split reviews. The bright spots are the fittings: several shoppers credit patient, knowledgeable associates with pressure-free measurements and a great first-time experience, including one who finally got properly fitted after years of avoiding it. The complaints center on warmth and follow-through. One shopper found the manager and team flat and unenthusiastic, and a parent felt unwelcome shopping with her kids and was left on hold repeatedly when she called. Service depends a lot on who you get, so for a fitting it is worth going at a quieter hour and asking for hands-on help.
Store description
Visit our boutique for a free and effortless Expert Bra Fitting anytime with sizes 32A-44G. Offering the warmest personal service and an intimate environment. Bras as comfortable as they are beautiful. We are your bra fit authority.
What customers say
Summarized from 69 reviews- Multiple specific associates named glowingly for excellent first-time-fitter experiences
- One customer specifically reports breaking an 8-year fitting drought after high-school trauma
- Measurement, sizing, and product suggestions handled patient and pressure-free
- Floor team described as attentive throughout the shopping experience
- Multi-customer Christmas-season visits still handled with care
- A customer-service-manager reviewer reports the Soma manager and team lacked enthusiasm despite not being outright rude
- A parent reports being made to feel unwelcome with her children
- A customer reports being put on hold mid-conversation four separate times by phone without acknowledgment or apology
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