Savage X Fenty
5135 W Alabama St, Houston, TX 77056
Our take
EditorialSavage X Fenty, Rihanna's lingerie brand, keeps its Houston store on West Alabama, and the space itself draws praise for LED-lit dressing rooms and a chic, inclusive design. Staff get credit for patient help with first-time visitors. The serious issue in the reviews is the VIP membership: multiple shoppers report being enrolled in a $59.95 monthly charge without clear consent and say it was hard to cancel, so decline VIP explicitly at checkout. Service can also lag, with reports of a long wait on a wrong online-order return and walking the floor without a greeting despite idle staff. Worth it for the brand and the size range, but watch the checkout closely.
What customers say
Summarized from 72 reviews- LED-lit dressing rooms and chic, inclusive design displays consistently praised
- Multiple named associates earn warm shoutouts for being knowledgeable and patient
- Brand inclusivity (size range, representation) called out as a draw
- Well-stocked holiday/seasonal collections noted by recent reviewers
- When paired with the right associate, the experience is described as genuine and unforced
- Multiple recent reviewers explicitly call out a recurring unauthorized $59.95/month membership scam, customers reportedly signed up without clear consent
- Membership reportedly difficult to cancel after the fact
- A customer reports waiting 30 minutes for a wrong-online-order return while 5 staff stood idle without acknowledging her
- A shopper with 5 staff and no other customers in the store reports getting no greeting or check-in
- Customer service warmth flagged as needing improvement by multiple reviewers
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