Savage X Fenty
5135 W Alabama St, Houston, TX 77056
Our take
EditorialSavage X Fenty is Rihanna's lingerie brand, and the Houston store on West Alabama is the brand's local outpost. The retail aesthetic, LED-lit dressing rooms, chic and inclusive design displays, gets consistent praise. Multiple named associates earn warm shoutouts for being knowledgeable and patient with first-time visitors. The friction worth knowing is severe: multiple recent reviewers explicitly call out a recurring unauthorized membership scam, customers report being signed up for a $59.95/month VIP membership without clear consent, with the membership reportedly difficult to cancel. A separate customer reports waiting 30 minutes for a wrong-online-order return while 5 staff stood idle without acknowledging her; another reports walking the store with 5 staff and no other customers but no greeting or check-in. Best for repeat customers comfortable with the membership-cancellation workflow, and for any first-timer to specifically decline VIP membership at checkout in writing.
What customers say
Summarized from 72 reviews- LED-lit dressing rooms and chic, inclusive design displays consistently praised
- Multiple named associates earn warm shoutouts for being knowledgeable and patient
- Brand inclusivity (size range, representation) called out as a draw
- Well-stocked holiday/seasonal collections noted by recent reviewers
- When paired with the right associate, the experience is described as genuine and unforced
- Multiple recent reviewers explicitly call out a recurring unauthorized $59.95/month membership scam, customers reportedly signed up without clear consent
- Membership reportedly difficult to cancel after the fact
- A customer reports waiting 30 minutes for a wrong-online-order return while 5 staff stood idle without acknowledging her
- A shopper with 5 staff and no other customers in the store reports getting no greeting or check-in
- Customer service warmth flagged as needing improvement by multiple reviewers
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