Victoria's Secret & PINK
7601 S Cicero Ave Space 1479, Chicago, IL 60652
Our take
EditorialVictoria's Secret & PINK at Ford City Mall on Chicago's southwest side is the chain's neighborhood location for the Marquette Park / Garfield Ridge area, full chain assortment, generally clean and organized. The bright spots in recent reviews call out a few floor associates by name for empowering, kind, and patient service, with one customer specifically thanking a fitter for helping with a daughter's measurements. The recurring complaint pattern: floor staff visibly ignoring customers within feet of them, multiple detailed accounts describe greeting associates twice and being walked past, leading to customers leaving without making intended large purchases. Cashier-side communication has also been described as rude when customers are redirected between back and front registers. Google Maps reportedly has the wrong address on file (showing IHOP), so use the mall's directory to find the actual storefront.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 302 reviews- Floor associates get specific empowering, kind, patient callouts when staffed right
- Fitting team specifically called out for helpful daughter-measurement experiences
- Ford City Mall location is generally well-staffed and organized for the area
- In-store and online sales advertised cross-channel
- Multiple detailed accounts of floor staff visibly ignoring customers within a few feet of them
- Cashier-side communication described as rude when customers are redirected between back and front registers
- Google Maps reportedly has the wrong address listed (showing IHOP instead), confirm via mall directory
- Customers report being shifted between counters with no clear explanation
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