Victoria's Secret & PINK
4905 Old Orchard Shopping Ctr Space B6, Skokie, IL 60077
Our take
EditorialThis Victoria's Secret & PINK at Old Orchard in Skokie is the lowest-rated VS in the directory, and the reviews document a dense cluster of service problems. Shoppers report rude or unprofessional manager and staff interactions, one saw two associates making passes at her husband in front of her daughter, a minor who had already paid was threatened with police because her friends were caught stealing, and several one-star reviews specifically allege racial discrimination. There is a positive thread through a few other associates. Best avoided in favor of other Chicago-area VS locations, given how consistent and severe the complaints are.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 82 reviews- A few specific associates (including one manager) named glowingly for kind, helpful service
- First-time bra fittings handled with care by those specific associates
- When paired with the right staff member, the experience is described as the best in any retail store
- A shopper reports two sales associates standing idle and making 'foolish passes at her husband' in front of her daughter
- A minor was threatened with police-calling by the manager because her friends were caught stealing, despite the minor having already paid for her own purchase
- The store reportedly yells at customers for asking simple questions
- Multiple recent one-star reviews specifically call out racial discrimination
- The manager is named in multiple recent reviews as rude and unprofessional
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