Soma
835 N Michigan Ave Suite 302, Chicago, IL 60611
Our take
EditorialSoma at 835 North Michigan Avenue is the chain's Magnificent Mile location, and reviews are sharply split, with the same manager appearing in both glowing and one-star reviews. The frictions: a customer says the manager voided her refund mid-transaction to run it as an even exchange, leaving her stuck when the system could not reverse it, another describes a fitting where the tape was wrapped uncomfortably tight and was told her actual 32E size does not exist and squeezed into an ill-fitting DDD, and a shopper with a gift pajama set was refused an exchange without a gift receipt. A fit for Mag Mile shoppers who draw one of the well-reviewed fitters, and bring gift receipts.
Store description
Visit our boutique for a free and effortless Expert Bra Fitting anytime with sizes 32A-44G. Offering the warmest personal service and an intimate environment. Bras as comfortable as they are beautiful. We are your bra fit authority.
What customers say
Summarized from 73 reviews- A separate named associate handled a first-time fitting beautifully and earned glowing recommendations
- When paired with the right staff, the experience is described as type-of-customer-service-that-should-be-applauded
- Clean, accessible-by-all store layout in a prime Mag Mile location
- Free fittings (chain standard)
- Floor team helpful in surfacing promotions and finding inventory
- The store manager voided a customer's refund mid-transaction to process it as an even exchange, leaving her in a hard-to-undo state when the system couldn't reverse it
- A fitting reportedly involved a measuring tape wrapped uncomfortably tight, with the manager insisting a 32E size 'doesn't exist' and squeezing the customer into a DDD that didn't fit
- A customer with a gift pajama set was refused exchange without a gift receipt, the manager was described as rude and impatient
- Sizing options reportedly don't accommodate petite body types per a recent reviewer
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