Soma
835 N Michigan Ave Suite 302, Chicago, IL 60611
Our take
EditorialSoma at 835 North Michigan Avenue is the chain's Magnificent Mile location. Recent reviews are sharply split, the same store manager appears in both glowing five-star reviews (for lovely service and great recommendations) and one-star reviews documenting specific friction. The friction worth knowing: a customer reports the manager voided her refund mid-transaction to process it as an even exchange, leaving her in a hard-to-undo state when the system couldn't reverse it; a separate customer reports a fitting where the measuring tape was wrapped uncomfortably tight (with the manager insisting an actual 32E size 'doesn't exist' and squeezing the customer into a DDD that didn't fit); and a customer with a gift pajama set was refused exchange without a gift receipt, with the manager described as rude and impatient. Best for Mag Mile shoppers who get one of the named-positive associates, particularly a fitter named JD who handled a first-time fitting beautifully, and worth bringing gift receipts.
Store description
Visit our boutique for a free and effortless Expert Bra Fitting anytime with sizes 32A-44G. Offering the warmest personal service and an intimate environment. Bras as comfortable as they are beautiful. We are your bra fit authority.
What customers say
Summarized from 73 reviews- A separate named associate handled a first-time fitting beautifully and earned glowing recommendations
- When paired with the right staff, the experience is described as type-of-customer-service-that-should-be-applauded
- Clean, accessible-by-all store layout in a prime Mag Mile location
- Free fittings (chain standard)
- Floor team helpful in surfacing promotions and finding inventory
- The store manager voided a customer's refund mid-transaction to process it as an even exchange, leaving her in a hard-to-undo state when the system couldn't reverse it
- A fitting reportedly involved a measuring tape wrapped uncomfortably tight, with the manager insisting a 32E size 'doesn't exist' and squeezing the customer into a DDD that didn't fit
- A customer with a gift pajama set was refused exchange without a gift receipt, the manager was described as rude and impatient
- Sizing options reportedly don't accommodate petite body types per a recent reviewer
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