Victoria's Secret & PINK
60 31st Ave #400, San Mateo, CA 94403
Our take
EditorialOur take: this Victoria's Secret in San Mateo carries the full line and, by the reviews, is a friendly place to shop when it is busy, with several shoppers praising helpful greeters and staff who kept things pleasant even on a packed Sunday, gift-wrapping purchases and going out of their way. The recurring weak spot is register attitude and floor management, including one shopper who watched a manager lecture an employee in front of customers. The greeting-and-selection experience is the strength here. If you run into a curt cashier, it seems to be the exception rather than the rule, and the store handles crowds better than most.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 183 reviews- Friendly, respectful greeters who inform you of promotions
- Handles busy weekends well, with gift-wrapping and extra effort
- Full Victoria's Secret and PINK line
- Register attitude is the recurring weak spot
- One shopper saw a manager reprimand staff in front of customers
- Service consistency varies by shift
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