Victoria's Secret & PINK
435 7th Ave, New York, NY 10120
Our take
EditorialThis Victoria's Secret & PINK is the Penn Station location on 7th Avenue. Recent reviews lean positive, a named sales rep earns warm shoutouts for knowledgeable, communicative service, and bilingual reviews specifically call out adorable staff and excellent service. The friction worth knowing: an African American customer specifically reports witnessing an employee greet and assist a white customer while ignoring her and her daughter, despite their being in the store first, flagging this as a racial-discrimination pattern; a separate frequent customer reports a young female associate was incredibly rude and dismissive without helping her. Best for Penn Station-area shoppers passing through Midtown, and the documented racism complaint warrants knowing about before visiting.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 45 reviews- A named sales rep earns warm shoutouts for knowledgeable, communicative service
- Bilingual reviews specifically call out adorable staff and excellent service
- Flagship Penn Station location convenient for Midtown visitors
- Frequent customers cite long-running relationships with helpful staff
- Good deals across the standard Victoria's Secret inventory
- An African American customer specifically reports witnessing an employee greet and assist a white customer while ignoring her and her daughter, despite their being in the store first, flagging this as a racial-discrimination pattern
- A separate frequent customer reports a young female associate was incredibly rude and dismissive without helping her
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