Victoria's Secret & PINK
5373 Kings Plz Suite 148, Brooklyn, NY 11234
Our take
EditorialVictoria's Secret & PINK at Kings Plaza in Mill Basin is one of the lower-rated locations in the chain's NYC roster, and the reviews tell a consistent story across hundreds of comments: slow checkout, understaffed fitting rooms (20+ minute waits without an attendant), and a string of detailed complaints about combative management around returns, exchanges, and stated chain-wide policies. The bright spots are real, perfume-counter staff and the day manager get individual praise for going out of their way, but they're individual rather than systemic. The PINK collegiate selection is complete, the assortment is the chain standard, and Black Friday brings the expected crowds. If you have a choice of Brooklyn VS locations, Atlantic Center or downtown Manhattan will likely land a better experience.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 1295 reviews- Perfume-counter staff named multiple times for going out of their way to help
- A day-shift manager and a handful of associates land genuinely warm individual reviews
- Full PINK collegiate line + chain assortment with Black Friday promo cadence intact
- Kings Plaza parking and mall infrastructure means easy in-and-out with a car
- Checkout waits of 15+ minutes are described as routine, not just peak-hour
- Fitting room often unstaffed, multiple customers report waiting 20+ minutes before giving up
- Multiple detailed accounts of management refusing returns/exchanges that align with VS's stated policy
- One customer reported being told they could buy fewer body mist bottles than the in-store sign allowed
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