Victoria's Secret & PINK
54 The Promenade, Edgewater, NJ 07020
Our take
EditorialVictoria's Secret & PINK at The Promenade in Edgewater is the chain's New Jersey waterfront location, full chain assortment in an open-air shopping complex with Hudson River views back across to NYC. The bright spots in recent reviews include floor staff who reportedly held a customer's lost designer bag after closing time so she could return for it, and a multilingual floor team that handles English, Spanish, Portuguese, and Ukrainian. The recurring complaints: security sensors left on multiple items at checkout (followed by an associate accusing the customer of theft rather than apologizing), 10+ minute hold times in the cashier line while floor staff stand around, return refused after store closed at 7:55 PM with associates visibly inside, and a strong push toward credit-card signup as the only way to access certain discounts. The location works for a longer City Place trip if you're already in Edgewater; less reliable for a planned tight-schedule stop.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 333 reviews- Floor staff reportedly held a customer's lost designer bag after closing so she could return for it
- Multilingual coverage strong, English, Spanish, Portuguese, Ukrainian
- The Promenade open-air location pairs well with restaurants, river views, and other shopping
- Floor team described as friendly and courteous on smooth visits
- Perfume promos at $95 with multi-item bundles consistently land good value
- Security sensors left on multiple items at checkout, with associates accusing customers of theft rather than apologizing
- 10+ minute cashier hold times while floor staff stand around the store
- Returns refused after the store visibly closed before posted closing time
- Credit-card signup is the only path to certain advertised discounts, basic customer cards aren't offered
- Parking at City Place is a known headache
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