Victoria's Secret
410 Gateway Dr STE C, Brooklyn, NY 11239
Our take
EditorialThis Victoria's Secret at Gateway Center in East New York (Brooklyn) is a standard chain location with overwhelmingly positive recent reviews, bilingual Spanish reviews specifically call out helpful staff resolving product questions and customer-satisfaction focus. The store is described as clean with great-deals pricing. The one substantive negative: the store manager reportedly told a customer she couldn't make a purchase without providing a phone number, despite the customer having shopped at the location for years opting out of giving it; the customer was eventually allowed to buy without but was frustrated by the friction. Best for East New York / Brooklyn shoppers wanting reliable chain-store service, with the caveat that the phone-number-at-checkout policy is reportedly enforced inconsistently.
Store description
Chain retailer known for housebrand women’s lingerie, plus pajamas, loungewear & beauty products.
What customers say
Summarized from 61 reviews- Bilingual Spanish reviews specifically call out helpful staff resolving product questions
- Clean store with great-deals pricing consistently noted
- Floor team described as friendly and clarifying product doubts patiently
- Large selection of typical Victoria's Secret inventory
- Returning customers cite consistent service across visits
- The store manager reportedly told a customer she couldn't make a purchase without providing a phone number, despite years of past visits opting out, eventually allowed to buy but frustrated by the friction
- A U.K. visitor reports the chain doesn't carry men's Y-Front underwear despite his expectations (a name-of-the-brand misunderstanding worth knowing)
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