The Lingerie Shop
5012 New Utrecht Ave, Brooklyn, NY 11219
Our take
EditorialThe Lingerie Shop in Brooklyn's Borough Park serves the Orthodox-Jewish modesty market, and the recent reviews document a serious cluster of access and service issues that warrant flagging. According to multiple reviewers: the door policy reportedly asks visitors if they are Jewish, and non-Jewish visitors are required to be accompanied by a man (a stated condition multiple reviewers found discriminatory). Customer-service responsiveness on online orders is described as worse than government agencies, at least one customer reports being charged without ever receiving the order and getting no response across multiple contact attempts. A separate customer who returned an incorrect item was effectively blocked from refund by overlapping chargeback and customer-service workflows. Quality is flagged by one reviewer as Alibaba-sourced. Best avoided unless specifically shopping the Orthodox modesty niche and prepared for in-person-only service with no recourse on disputes.
What customers say
Summarized from 126 reviews- Wide selection across women's and girls' clothing, lingerie, robes, and night wear
- Modesty-friendly inventory tailored to Orthodox-Jewish kallah and family shopping
- Pricing described as good by repeat customers within the target demographic
- Door policy reportedly asks visitors if they are Jewish, requiring non-Jewish visitors to be accompanied by a man
- Online orders reportedly charged without delivery, with no response across multiple contact attempts
- A customer who returned an incorrect item was effectively blocked from refund by overlapping chargeback and customer-service workflows
- Inventory quality reportedly Alibaba-sourced per at least one reviewer
- Sales staff reportedly humiliate customers about affordability and crowd them to discourage non-buyers
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