SKIMS
647 5th Ave, New York, NY 10022
Our take
EditorialSKIMS' Fifth Avenue flagship occupies an iconic Beaux Arts mansion at 647 5th Ave, three floors of shapewear, loungewear, daily casual wear, and intimates from the Kim Kardashian brand. The space itself is striking and the multiple floors are well-merchandised. The 3.3 average across 318 reviews is unusual for a flagship-format store, and the pattern in the negative reviews is consistent: thin floor staffing per square foot, fitting-room waits that stretch 30-45 minutes, three-times-wrong sizes brought by associates trying to juggle too many customers, and a return policy that funnels customers to gift cards rather than original payment methods without warning. The bright spots are the standout associates that get named, one in particular gets multiple long thank-yous for assistance with sizing during stressful situations. Best for shoppers who already know their SKIMS size; harder for first-timers without a long-time-allowed visit window. Most efficient way to use the store: browse here, order online, return what doesn't fit.
Store description
Located at 647 Fifth Avenue within the iconic Beaux Arts mansion, SKIMS NEW YORK CITY FLAGSHIP offers innovative shapewear, cozy loungewear, daily casual wear, and buttery-soft intimates designed for every body. Shop from a wide range of versatile pieces that offer ultimate comfort and effortless style, so you can feel confident every day. Explore collections featuring sculpting bodysuits, smoothing bras, and versatile underwear that embrace your unique shape & style and fit seamlessly into your wardrobe. Whether you're looking for everyday essentials or special occasion pieces, our friendly team is here to help you find the perfect fit.
What customers say
Summarized from 318 reviews- Striking Beaux Arts mansion, three floors of well-merchandised product
- A standout associate gets multiple long thank-yous for sizing assistance during stressful situations
- Deep selection across shapewear, loungewear, intimates, daily casuals, plus the Nike collab
- Large fitting-room couches make waiting with a partner more comfortable
- Fabric quality is consistently described as buttery-soft and stretchy
- Fitting-room waits routinely 30-45 minutes, too few staff per square foot
- Associates bringing wrong sizes three times in a row because they're overstretched
- Return policy funnels to gift card rather than original payment method without warning
- Unclear in-store-only vs. online-only inventory creates wasted trips
- Certain shapewear items prohibited from try-on, customers stuck if the fabric doesn't work for them
- Floor staff attitude on the top floor specifically described as arrogant in multiple reviews
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