Agent Provocateur

Agent Provocateur on Mercer Street in SoHo is the luxury British lingerie chain's downtown Manhattan boutique. Recent reviews lean on a named associate for sweet and attentive service, with reviewers describing the in-store staff and atmosphere as 'Moulin Rouge'-styled. The friction worth knowing is severe: the store credit return policy (14 days in-store vs 28 days online) is reportedly not verbally disclosed at purchase; quality complaints repeat across the recent wall, with one customer's bra ripping with a literal hole in the fabric after 2 weeks and the manager refusing any responsibility; stockings sold three sizes too big; and staff are repeatedly described as rude, jealous, and weird. XXS sizing reportedly missing despite the international brand range. Best for SoHo shoppers who already know the brand, can budget for luxury pricing with documented quality issues, and will verify the return policy in writing at purchase.