The Pleasure Chest

The Pleasure Chest's Upper East Side location is the chain's third NYC outpost (West Village and a chain Wicker Park Chicago store are separately listed). Recent reviews lean heavily on a specific named associate across the recent wall, named in nearly every five-star review for warm energy, comfortable service, and patient walk-throughs of the toy and chocolate selection. LGBTQIA+ inclusive items and books for all are explicitly stocked, with staff supporting customer try-on outside the box to clear up product questions. Heavy-fetish-gear selection is reportedly thinner than at other chains. The friction worth knowing: a customer reports walking in to a cold, unwelcoming atmosphere with one specific staff member treating them with arrogance and rudeness. Best for UES shoppers who can ask for the named-positive associate and want LGBTQ+ inclusive product education.